If you are not receiving emails or communication and you think you should be you can try these steps to help:

Allowlisting an email tells your email provider to place emails from specific senders into your inbox rather than marking those emails as spam. Doing this will help you and your congregation avoid going through your spam or junk folder to find emails from Planning Center.

Allowlisting may look a little different in each email provider, but the basic process involves adding these domains to your address book:

• planningcenteronline.com 

• planningcenter.com 

• churchcenteronline.com 

• churchcenter.com 

Select your email provider to learn how to allowlist domains in your email account:

• Gmail: create filters to allow emails from our email address domains

• Outlook: add our domains to your "Safe Senders" list

• Yahoo: add our domains to your email filters

• AOL: add our domains to your contacts list

• Proton Mail: add us to your Allow List

• ATT.net: create filters to send our emails to your inbox

• Comcast: add our domains to your safe list

After allowlisting those domains, Planning Center emails will always appear in your inbox, and these important emails won't slip through the cracks!